Help

We get it - you just can't get enough of the Sleep Tunnel, literally! Sometimes, when our Sleep Tunnels sell like hotcakes, it can unfortunately happen that we are completely sold out before the next shipment reaches our warehouse. If this occurs, we will put this Sleep Tunnel up for pre-order before they come in. We know when our shipment will arrive, so this is the date in parentheses next to the product name. All orders are then shipped to our customers on the specified date. In this way, our customers can reserve the favorite color for their child and be sure that they will get the Sleep Tunnel of their dreams in their hands!

You've placed an order, the sun is shining and a choir of angels is singing in the background, knowing your order is on its way - now what? Once an order has been placed, our team will carefully retrieve your order from the clouds and pack it with love. So please allow up to 24 hours (depending on order time) for our team to collect and pack your order. All orders are shipped when all items are completely ready - this means if you have a pre-order product in your order, all items will wait until the last product is available and then ship at the same time. Sometimes there's too much love to fit into one package, so you may receive several separate HappyKido packages from our different pick-up locations in the Netherlands or Belgium. Don't worry, they still ship at the same time. Your order will then be shipped via PostNL or DHL, and should be safely in your patiently waiting hands within **1 business day. Once your order has been shipped, you will receive a shipping confirmation via email from us, complete with a tracking number, so you can follow this magical journey!*Please note: We ship with a signature requirement to ensure safe delivery - if you choose 'Safe Drop' yourself, we are not responsible for the package if it be lost or stolen.

Yippee, time to celebrate - your order is on its way! After we have handed over your order to PostNL or DHL, we will send you a delivery confirmation with a 'Track Order' button. This will take you directly to the shipping company's website so you can follow the live updates!Haven't received a delivery confirmation yet? Your order may be a pre-order, as confirmed on the website at the time of purchase. Check your original order confirmation; you will also not receive a delivery confirmation by email until the pre-ordered date.

Do you think your order has been lost on the way? PostNL and DHL give us 1-2 working days for delivery, but sometimes something happens that makes them unable to deliver within that time frame. If this is the case, your tracking number may be updated to advise of a 'delayed' delivery date. If your ordered item has not been delivered within 5 days, please contact us so that we can start an investigation with PostNL or DHL.*Please note: When we deliver your HappyKido order to PostNL or DHL is your package with another supplier. We understand that delays can be frustrating, but once your order is with the courier, any issues must be investigated by PostNL or DHL. We can contact them on your behalf to resolve any issues. You can be sure that we will always do our best to solve the problem as quickly as possible!

Oops, your order is not being sent to the correct address? We can absolutely change this for you! If your order has not yet been shipped, please send us the new information. We will process the details as quickly as possible.*Please note: We can only ship your order to the address you provided when ordering - if you provided the wrong address and the package is delivered there, unfortunately we will not be able to collect it again, so be sure to check your address carefully!

We assume that you, just like our other customers, will be very happy with our products. Isn't that really the case? We are happy to help you with returns and offer a 14 day return period, so you can make that decision! See our return policy for more information.

Sorry, we know this is boring legal mumbo-jumbo, but please take the time to read our returns policy. We offer returns within 14 days from the delivery/receipt date of the order.However, not all items are eligible. Any exclusions will be stated on the product pages and/or at checkout. To be eligible for a return: Items must be returned and posted within 14 days of delivery/receipt of order.Item(s) were not marked "Final Sale" or "Non-Returnable" at the time of purchase, unless defective. The item(s) must be in the original packaging, which must be in original condition. It includes the HappyKido box and its contents. We will ask you to test your photography skills and take a picture of the item before you return it to us, so we can assess its condition.*Please note: If you are returning an item from a bundle, the order will no longer be valid for that bundle price.

HappyKido will only pay the shipping costs for returning defective, damaged or incorrect items and reserves the right to replace defective or damaged items at its sole discretion. For all other returns and exchanges of unused items, the customer is responsible for paying the shipping costs for the return. Shipping costs are not refunded. In the event of a refund, we will refund the returned item excluding shipping costs. If you are returning an item worth more than €70, we recommend that you send the return with insurance. HappyKido is not responsible for items lost in transit to our return address. For all returns and exchanges, simply contact our friendly team via help@happykido.nl and they will help you along the way!

Woohoo, discount! Simply go to 'checkout', and on the first page there will be a box to enter your discount code - be sure to click 'Apply'! This is offered before the checkout page, so you are fully aware of how much you can save.*NOTE: Only one discount code can be used per order. If you buy several packages and discounts, we recommend that you make separate orders. For prices with crossed out text, you can rely on the discount code specified in the description. See in the email which items the code applies to (e.g. only for individual HappyKido orders).

Have you placed an order and realized when you loaded the payment that you hadn't added your discount? Don't worry, that opportunity hasn't escaped you! Simply send an email to our Happiness Team via help@happykido.nl and they will be happy to help you correct this.*NOTE: Only one discount code can be used per order. If you buy several packages and discounts, we recommend that you make separate orders. For prices with crossed out text, you can rely on the discount code specified in the description. See in the e-mail for which items the code applies (e.g. only for individual orders).

Något stämmer inte med din beställning? Oroa dig inte, vårt toppenteam är redo att agera! Kontakta oss för att rapportera problemet. För att snabbt lösa det, ber vi dig att skicka med bilder så att vi kan hjälpa till att identifiera vad som har hänt.

These things happen! Please send us an email as soon as possible with the subject CHANGE or CANCELLATION and we will do our utmost to process your request. If the order has already been shipped by our fulfillment partner, we ask you to read our returns procedure. Because we do our best to ship the order to you as quickly as possible, it may happen that an order has already been processed before the team has a chance to change this. We therefore cannot guarantee that the order can still be changed after the order has been placed.